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    Eluma · Legal

    Terms of Service

    These Terms of Service ("Terms") govern your access to and use of the website located at eluma.au ("Website"), which is owned and operated by ShineMP Group Pty Ltd (ABN 46 664 816 415), trading as Eluma ("we", "us", "our").

    Last updated: May 2026

    1. Introduction

    These Terms of Service ("Terms") govern your access to and use of the website located at eluma.au ("Website"), which is owned and operated by ShineMP Group Pty Ltd (ABN 46 664 816 415), trading as Eluma ("we", "us", "our").

    By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

    2. Use of Website

    You may use this Website for lawful, personal, and non-commercial purposes only. You must not:

    • Use the Website for any unlawful or fraudulent purpose
    • Interfere with or disrupt the Website's systems, servers, or networks
    • Scrape, copy, reproduce, or extract any content from the Website by automated means or otherwise
    • Attempt to gain unauthorised access to any part of the Website, its systems, or any connected network
    • Use the Website in any manner that could damage, disable, or impair its operation

    We reserve the right to restrict or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms.

    3. No Reliance / General Information Only

    All content on this Website, including text, images, videos, and downloadable resources, is provided for general information purposes only.

    Nothing on this Website constitutes clinical, therapeutic, medical, legal, financial, or professional advice. The content is not a substitute for independent professional guidance tailored to your individual circumstances.

    You must not rely on any content on this Website when making decisions about your child's health, therapy, NDIS plan, or any other matter. Always seek advice from a qualified professional.

    We make no representations or warranties about the accuracy, completeness, reliability, or suitability of the information provided on this Website.

    4. Services and No Guarantee of Outcomes

    All services described on this Website are subject to individual assessment, availability, and a formal service agreement between you and ShineMP Group Pty Ltd.

    We do not guarantee any specific outcomes, results, or progress from our services, including but not limited to early childhood intervention, therapy, or any other supports.

    Therapy and early intervention outcomes vary significantly depending on individual circumstances. Any descriptions of services, approaches, or potential benefits on this Website are general in nature and should not be taken as a promise or guarantee.

    The availability of specific services is subject to change without notice.

    5. NDIS and Eligibility

    Our services are subject to:

    • NDIS plan approval and the availability of funding in your plan
    • Our current capacity and intake criteria
    • Completion of our intake and assessment process

    We are under no obligation to accept any participant or referral. Acceptance into our services is at our sole discretion based on our internal criteria, capacity, and suitability.

    We do not guarantee ongoing service availability. Services may be modified, suspended, or discontinued at any time in accordance with our obligations and operational requirements.

    6. Enquiries and Bookings

    Submitting an enquiry, contact form, booking request, or any other form on this Website does not create a contract, agreement, or obligation on our part.

    We are not obligated to respond to any enquiry or to accept any booking or referral. All intake decisions are subject to our internal processes and criteria.

    7. Fees and Pricing

    Where our services are funded under the NDIS, pricing aligns with the current NDIS Price Guide and Support Catalogue. Pricing is subject to change in accordance with NDIS pricing updates.

    Any pricing information on this Website is indicative only and is not a binding offer. Final fees and charges will be confirmed in a written service agreement before services commence.

    8. Intellectual Property

    All content on this Website, including but not limited to text, graphics, logos, images, videos, downloadable resources, and software, is the property of ShineMP Group Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

    You must not reproduce, distribute, modify, display, transmit, or otherwise use any content from this Website without our prior written consent.

    9. Limitation of Liability

    To the maximum extent permitted by law:

    • ShineMP Group Pty Ltd, its directors, employees, contractors, and agents accept no liability for any loss, damage, cost, or expense (whether direct, indirect, incidental, special, or consequential) arising from or in connection with your use of, or reliance on, this Website or its content
    • We are not liable for any errors, omissions, or inaccuracies in the content on this Website
    • We are not liable for any interruption, downtime, or unavailability of the Website
    • We are not liable for any loss arising from your reliance on information provided on this Website
    • Where our liability cannot be excluded by law, it is limited to, at our option, re-supplying the relevant services or paying the cost of having them re-supplied

    Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded by agreement.

    10. Indemnity

    You agree to indemnify, defend, and hold harmless ShineMP Group Pty Ltd, its directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of or in connection with:

    • Your use of, or conduct on, this Website
    • Your breach of these Terms
    • Any claim by a third party arising from your actions or omissions
    • Any information or material you submit through this Website

    11. Third-Party Services and Links

    This Website may contain links to external websites or references to third-party services that are not owned or controlled by ShineMP Group Pty Ltd.

    We are not responsible for the content, accuracy, privacy practices, or availability of any third-party website or service. Your use of any third-party website or service is at your own risk.

    Inclusion of a link does not imply endorsement, sponsorship, or affiliation with the linked website or its operator.

    12. Privacy

    Your use of this Website is also subject to our Privacy Policy, which describes how we collect, use, store, and protect your personal information.

    By using this Website, you acknowledge that you have read and understood our Privacy Policy.

    13. Changes to Terms

    We may update these Terms at any time without notice. Any changes will be published on this page with an updated date.

    Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

    14. Governing Law

    These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and any courts of appeal from them.

    15. Contact Details

    If you have any questions about these Terms, please contact us:

    • Email: office@eluma.au
    • Phone: 1300 131 805
    • Address: Suite 24, Level 2, 66 Victor Crescent, Narre Warren VIC 3805
    • NDIS Organisation ID: 405 015 3907
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